Our Story.

Where we started

We’ve been in digital learning for a long time, and we know how difficult it can be to find the right people for your projects. We’ve been there, as clients, suppliers and even freelancers. And we know that striking the right balance to resource your projects can be a real challenge. Do you go in-house, use freelancers or reach out to outsourced partnerships? 

Trust us when we say we’ve felt your pain.

Stuck with the same suppliers

Back when we worked in-house, we found ourselves often frustrated with the range of partners we had access to. We were often limited to a list of suppliers on a procurement list, which meant the same ideas and solutions time and time again. And if we wanted to find a new one? Hours spent scouring the market, running RFPs, shortlisting and more. 

It was a distraction – taking time and money away from our team investing in incredible new projects.

The talent is out there – but how do you find it?

Equally, we knew that getting smaller, more exciting vendors or even freelancers onto our supplier list was nigh on impossible. How could we tap into that talent and get them through the procurement gates?

There’s got to be a better way…

An online marketplace for digital talent

And so Jam Pan was born. A unique marketplace giving businesses access to high-calibre freelance talent as and when they need it.

Our founder, David Wood, started Jam Pan back in 2014 to create a better way to connect digital learning talent with opportunities and to help agencies flex and scale with talent on demand.

Since then we’ve grown a global freelancer base of over 1,000 to support leading brands including Currys, Quilter, Sodexo, Google, Deloitte and Shop Direct with their digital learning needs. Ranging from just a few days of developer support to large scale digital global learning projects, they’re saving time, cost and delivering real impact to their learners and their business. 

We’re passionate about driving innovation in the learning industry by tapping into the growing gig economy and are so proud to be helping clients and suppliers do great work together. And we’re just getting started.

“Jam Pan is a pragmatic partner that helps me get things done quickly at low cost. It saves me time and cost of getting multiple suppliers on our system and the overhead involved, and acts as an impartial expert on the suppliers and trends in the market. ”

Mike Booth, Currys

Our Team.

In addition to over 1,000 freelancers and agencies available to support your digital learning needs, the Jam Pan core team is here to help you. Meet the team:

David Wood

David Wood

Founder & CEO


David is an evangelist for performance-focused, solutions-based, hard-hitting learning, challenging innovation and creativity in learning and technology. David has worked in lead creative and learning management positions in policing, telecommunications and education.

He has been a judge for both the Learning Technologies Awards and the Telegraph’s Educate Awards. He is also a former eLearning Network board member and has been the recipient of numerous learning awards. David is passionate about supporting start-up businesses within the Learning Technology sector having experienced the journey first hand with the inception of Jam Pan in February 2014.

Julia Spencer

Julia Spencer

Head of Finance & Operations


Julia joined Jam Pan in October 2018 to support plans for growth. She oversees the day to day running of Jam Pan and makes sure we’re delivering everything our clients, freelancers and agency solutions need.

Before joining Jam Pan Julia worked for over 10 years in higher education, running a range of projects to support and improve the student experience.

Kirsty Wilson

Kirsty Wilson

Head of Client Services and Talent


Kirsty joined Jam Pan in December 2021 as Head of Client Services and Talent. Kirsty leads our client services team to deliver the first-class client experience we are known for across all touchpoints in line with Jam Pan’s values. She also has a particular focus on increasing and diversifying our talent network via various souring channels to enable us to provide our clients with high calibre, skilled, flexible talent. Kirsty is passionate about ensuring our talent is engaged, happy and the best in the market!

Kirsty comes from talent focussed background and, prior to Jam Pan, she led the talent team for Manchester United, supporting the HR team with their internal talent strategy by sourcing and placing people throughout the club (not the players!)

Tom Pape

Tom Pape

Head of Learner Experience


Tom joined Jam Pan in January 2022 to help grow the business into a true learning services company, where the learner experience is always first in everything we do. He collaborates closely with our clients in all learning requirements to ensure successful engagement and impact across their business. Tom has worked as a Learning Experience consultant with large global companies including BT, GSK and Astra Zeneca, working with multiple platforms including Degreed and Cornerstone.

He loves mountain biking, playing tennis and football, and is an avid Newcastle United fan. He is also a big animal lover and has a cute dog and other furry creatures.

John Hinchliffe

John Hinchliffe

Head of Engagement


John is an internationally recognised, award-winning learning professional with over 10 years’ experience in the Learning & Development industry and joined Jam Pan in August 2020. John has a large focus on best practice sharing, which has taken the form of creating learning initiatives for our freelancers, mentoring individuals throughout the globe and also founding the Global Learning and Development Community (GLDC).

These qualities fit perfectly with his role as Head of Engagement here at Jam Pan, helping to support and develop our freelancers and agency solutions so they can provide the very best services to some of the world’s largest companies.

Casson McRae

Casson McRae

Digital Solutions Architect


Cas joined Jam Pan in July 2018, bringing with him over 15 years of experience as a learning professional. Throughout this time he has closely followed the evolution of digital learning from eLearning design and development through to emergent technologies and practices such as virtual classrooms, social learning, user-generated content production, (electronic) performance support and knowledge management. He uses this knowledge and his ongoing research to support our clients to transform digital learning within their organisations.

 

Gemma Rupniak

Gemma Rupniak

Digital Platform Manager


Gemma has been working with Jam Pan since 2020 and officially joined us in 2021. As Digital Platform Manager, Gemma leads a global team of Service Desk experts and administrators to support our clients’ LMS and LXP platforms, with anything and everything from implementation to BAU and beyond.

Prior to Jam Pan, Gemma enjoyed ten years of customer service management in the Travel and Hospitality industries. This sparked her love for training and passion for process optimisation. Gemma’s end-user experience of L&D systems across organisations and industries gives her invaluable first-hand insight into best practices and user experience.

Rachel Loftus

Rachel Loftus

Senior Client Lead


Rachel came to Jam Pan in May 2018 to help manage our growing client base. She now works with some of our largest and most complex clients, engaging with senior stakeholders to get to grips with their strategic needs and bringing in the right skills to support and deliver the outcomes needed.

Since obtaining her degree in Psychology and a Masters in Sport Psychology, Rachel has worked with teams on performance, leadership and motivation.

Dawn Diamond

Dawn Diamond

Client Services & Talent Co-ordinator


Dawn joined us in June 2021 to help build on the success of our strategic relationships, specifically working to support some of our largest clients and their increasing shift to deliver innovation using outsourced solutions.

Dawn comes from a very varied background, being a trained dental nurse and more recently supporting people who have experienced long term unemployment back into work.

Emma McEvoy

Emma McEvoy

Marketing and Talent Officer


Emma joined us at the start of 2021 as Client Services and Talent Administrator which was a new role for Jam Pan. She has already made a massive difference and recently moved into another new role as Jam Pan’s Marketing and Talent Officer. Emma will be working closely with our Head of Engagement John, and our marketing partner MAAS Marketing, so we’re very excited to see what she does next to support our growth!

As well as having a degree in Geography and a Masters in Marketing, Emma has experience from her previous roles working within both Marketing and Learning & Development to help improve the learning experience for end-users.

Tori Jones

Tori Jones

Operations Manager


Tori has been with Jam Pan since the very beginning so knows the business inside out, making her recent move from Clients Lead to Operations Manager a big win for supporting Jam Pan’s growth. Tori works hard to ensure we’re delivering the highest standards of client experience, from managing the onboarding of new clients to supporting with procurement and project governance. Along with the rest of the team, she is always striving to improve services in order to enhance user experience.

Since obtaining her degree in Biochemistry, Tori has worked in small digital businesses in digital marketing, customer experience and operations.

Jade Williams

Jade Williams

Finance Assistant


Jade deals with our day to day finance activity. She works closely with the recently expanded operations team, and outsourced finance partner Redstone Accountancy, to make sure we’re belt and braces when it comes to all things finance!

Jade is really passionate about finance and is currently working towards achieving her ACCA degree to further her skills and knowledge of the accounting world.

Ryby Boylan

Ryby Boylan

Client Services Apprentice


Ruby joined us in September 2021 as our new Client Service Apprentice. This is a brand new role to support Jam Pan’s growth and Ruby plays a critical role in providing an excellent customer experience for our clients. She is also our first point of contact for all enquiries – so chances are, if you work with Jam Pan, you’ll be meeting her!

Ruby is passionate about delivering superb customer management and is currently working towards achieving her Customer Service Practitioner qualification.

External Agencies.

Here at Jam Pan, we believe in putting experts around our business to support day to day activity. We work with external agencies that support our accounts, technical support, IT, legal, cyber security and the list goes on… This ensures we have expert talent when we need it.